- Adobe Photoshop 7 & 8
- Macromedia Dreamweaver MX
- Macromedia Fireworks MX
- Macromedia Flash MX
- Windows and Macintosh operating systems
- Experience in drawing information from multiple sources
to analyse current process.
- Ability to communicate technical information in simple
language.
- Programming in HTML.
- Advanced understanding of Microsoft Word, Excel and
Power Point.
- Basic understanding of Excel VBA.
- Experience in using Microsoft Project, Access and Visio.
- Content Publishing tools Net It Central and Author IT.
- Creating and updating sites using Microsoft Content
Management Server (MCMS)
- Delivering a high level of customer service while being
mindful of stakeholder and end-user motivations and viewpoints.
- Continually up-skilling and seeking opportunities to
learn.
- Approachable and a team player.
Diploma of Website Design
Natcoll Design Technology
Awarded April 2004
35 weeks of full time study. NZQA qualification that is
equivalent to Level 5 on the National Qualifications Framework.
- Graphic design fundamentals.
- Principles of design theory, image capture, image manipulation.
- Project management.
- Research methods, documentation, presentation, project
management implementation.
- Programming for the web.
- Mark-up languages, browser scripting, web hosting, server-side
programming, internet security.
- Multimedia content creation.
- Web animation, audio and video production and post-production.
- Website production.
- Principles of web and interface design, image creation
and compression, website planning and construction.
- Information Architecture: Theory and Practice
Donna Spencer
21 August 2008
- Writing dynamic web pages in JavaScript
Centre for Continuing Education & Executive Development,
Victoria University
October 2007
- Solution Seeking through Innovation
ANZ National Bank
May 2007
- A Framework for Project Management
PPM Training Limited
May 2005
- Certificate in Design & Craft
Central Institute of Technology (CIT)
Awarded April 2006
Business Analyst, Reference Information - Process
Management
February 2006 - current day
ANZ National Financial Group
Job requirements:
- Development and technical support for Reference Information
(Online Policy, Process and Procedures) publication tools
and Microsoft Office End User information technology solutions
that meet Process Management, and bank-wide process review
and project business needs.
Major achievements:
- Implemented an update to the look and feel of the Banks
Human Resources Policies adhering to the styles defined
in the new ANZ National Financial Group identity. Delivered
within agreed timeframes and to the satisfaction of all
stakeholders.
- Participated in the implementation of an Induction program
for new staff in Process Management.
- Design of Building location and floor maps.
- Design of an input form designed to automatically fill
information in an employee Welcome Pack.
- Transition of Process Management ANZ and National Bank
Intranet content to the ANZ National Bridging Site.
- Upgrade of Reference Information publishing tool Net-It
Central.
Systems Support Analyst, ANZ Support Services,
Customer & Transaction Services Centre (CTSC)
August 2004 - February 2006
Job requirements:
- Analysing business needs to understand and document
specifications for business issues, functions and processes.
- Designing, building and implementing business solutions.
- Managing the completion of all planning, investigation
and implementation of nominated projects.
- Developing project documentation using ANZ National
Bank methodology and Process Review methodology.
- Building and maintaining internal and external relationships
to deliver project objectives.
Major achievements:
- Reporting CTSC progress and issues encountered to the
wider banking group.
- Rightfax training material developed and delivered to
NBNZ Enquiries team.
- Development of concept artwork for CTSC “ way
forward” promotion.
- Updating content of CTSC Max pages (ANZ Intranet) for
transition to ANZNB Bridging Intranet site.
- Development of a Project Index to document new initiated
projects, which creates a standard folder directory for
the project on the share drive.
Team member, ANZ Statements & Traces - TPC
New Zealand
October 2003 - August 2004
Team member, ANZ Deceased Estates - TPC New Zealand
July 2003 - October 2003 (part time while studying)
ANZ Operations & Strategy - Payments New Zealand
Max site upgrade (Secondment)
February 2003 - July 2003 (part time while studying)
Team member, Customer Enquiries - ANZ TPC New Zealand
December 1999 - February 2003
Team member, ANZ Transaction Processing Centre
- Operations Support Centre
October 1999 - December 1999
Team member, ANZ Dishonours - Operations Support
Centre
August 1996 - October 1999
Team member, ANZ Records Management - Operations
Support Centre
June 1996 - August 1996
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